Frequently Asked Questions

The highest division id number I've used is 21. Do not erase this comment.  Ever.

All OSIsoft Training classes begin promptly at 8:30 a.m. in the appropriate local time zone. Although some days may finish earlier, expect the training day to end around 4:30 p.m. The actual length of the class is more determined by the class participation. If there is a lot of interaction and discussion the class may run longer.

During the day the class will take short breaks and a one hour break is taken each day for lunch.

Most of the OSIsoft courses have a small period of time designed into the last day to give the instructor a certain level of flexibility. This means that the final day of class can end in a variety of ways. Sometimes instructors will use this time to address topics requested during the week that were not part of the structured course but can be important to a specific customer. The time can also be used to go over topics or exercises a second time for clarity.

If there are no additional issues or questions the student can elect to end the final day early, normally in mid-afternoon. We try to not present the more "essential" information on the last day in case travel arrangements force a customer to leave early.

We provide everything you will need for the instruction - a capable computer, instruction materials, even supplies for note-taking and some snacks. In our training center and most regional training sites student computers also have internet capability so that you can check your web-based email from the classroom. You may bring your notebook computer and/or cellular phone, but please do not distract others with your computer and please do not talk on the mobile phone in the classroom. At OSIsoft and in our training classes you will be comfortable in the most casual office/business clothing. Jeans, tennis shoes, t-shirts are fine.

The class was cancelled. Classes are most often cancelled due to low enrollment. Classes are evaluated a little more than two weeks before the start date to see if the enrollment is at the required level.

Upon completion of the registration or cancellation process you should receive an e-mail notification from us. If you have not received a notification email, contact training@osisoft.com immediately. You may have to ask your IT department not to block emails from our domain.

No you are not! Each person who wants to take the course must register on the web site. Sending in the PO will not register a person for a seat in the class!

All of the latest training materials used in class are made available on the web through the Technical Support web site (registration will be required).  Customers are free to use these documents to refresh their own memory or to train other individuals in their organization. Persons using our training materials are prohibited from charging a fee (beyond printing and distribution costs) for any documents downloaded from our web site.

Visit the CBT Course order page. To Upgrade your existing CBTs please use the tech support website, choose Request a CD Shipment from the Contact Us menu, and fill in the require fields.

If you are attending class in San Leandro only, we will be happy to provide you with any new versions of licensed software that are allowed under your service agreement. Please contact your salesperson or orders@osisoft.com before you attend and we will have the materials ready. Please note this service can only be offered to customers within the United States - software cannot be carried out of the country.

We will be happy to provide you with a letter for visa purposes. Please contact training@osisoft.ca for classes in Canada and training@osisoft.com for classes in the United States. Please include the following information - name, gender, date of birth, complete home address, complete office address, home and office telephone number, passport number and expiration date, planned arrival and departure date, date and name of the course(s).

Courses that do not make the threshold for enrollment have the possibility of being cancelled.  We reserve the right to cancel a course up to 10 days before the start date of that course.  We recommend that customers do not make non-refundable travel arrangements before that time for classes that have not met the enrollment threshold.  If you have a question on if that has been met please contact training@osisoft.com and we will tell you if the enrollment threshold has been met.

If you are generating a Purchase Order or Check to pay for an OSIsoft Training Course, please make sure you us the correct entity for remittance purposes.  OSIsoft, Inc cannot accept payment for classes in Canada and OSIsoft Canada, ULC cannot accept payment for courses in the United States.

Remember sending in a PO does not complete the registration process. Each student must go to the website and register!

Please see the following page for details:  Purchase Order Instructions.

Wire transfer information for Canada
Bank of Montreal
13000 Sherbrooke Street East, #102
Montreal (QC) H1A 3W2
Bank #001 Branch #02691 Swift #BOFMCAM2
Account # 1026224 Currency CDN

Wire transfer information for United States
Correspondent Bank
Federal Tax ID# 94-2690532
Correspondent Bank
Bank of America Swift Code: BOFAUS3N
Bank of America ABA#: 026009593
IMPORTANT: When sending funds to bank of America you must include instructions to further credit the beneficiary Fremont Bank 121107882 and OSIsoft's name and account number (below).

Beneficiary Bank
Fremont Bank
39150 Fremont Blvd.
Fremont CA, 94538
ABA#: 121107882
Bank Account#: 04803604
Contact Mr. Terry Rogers, at 510-614-3058.
You must include all invoice numbers to ensure proper credit.

You may be invoiced at any time between registration and the end of the course.  If you would like to request immediate invoicing or other documentation please contact orders@osisoft.com.

OSIsoft will refund tuition to a student who cancels at least two weeks before the date of the class. A $500 cancellation fee will be invoiced to the customer if a student cancels within 2 weeks of the date of the class. If a student registers for a class and fails to attend, the customer will be invoiced for the full tuition.

Yes. Register normally and enter "tbd" in the purchase order field. Then send an email to orders@osisoft.com letting us know when you will be getting that number or if you have the number.

On or before the start date of your class. You can bring it to the training session and give it to the instructor.

Enterprise Managed PI customers may have available trainng vouchers to use for their tuition. Please contact your organization's OSIsoft PI System contact, OSIsoft Enterprise Agreement Manager (EAM), or OSIsoft Enterporise Project Manager (EPM) to get your Special Programs Code to use when registering.

Your credit card will be charged at the time of registration. If you have any questions about credit card billing please contact orders@osisoft.com.

The base prices for our courses is virtually the same across countries, with slight variations due to floating exchange rates. We do not price them differently. However, certain locations and/or countries have taxes that only apply to those locations. For example, in Canada we must collect the GST and for this reason it appears the course costs more. We review our courses each year in light of fluctuating exchange rates and adjust accordingly.